PRIVACY POLICY - WEBSITE AND NON-PHI

Last Updated: May 28, 2026

Scope

This Privacy Policy explains how Counseling Solutions of Texas ("CSTX Behavioral Health, PLLC," "we," "us," or "our") collects, uses, and shares personal information through our public website and marketing channels.

This Privacy Policy does not apply to protected health information (PHI) created or received in the course of providing therapy services. PHI is governed separately by our HIPAA Notice of Privacy Practices, which is provided to all clients at intake and available upon request.

Who We Are

CSTX Behavioral Health, PLLC
5300 Town and Country Blvd., Suite 240
Frisco, TX 75034

Website: www.counselingsolutionstexas.com
Email: melissa@counselingsolutionstexas.com
Phone: 214-235-8175

Information We Collect

We may collect:

• Contact information you voluntarily provide, such as your name, email address, phone number, and message content

• Scheduling and contact information you provide when requesting information about services or an appointment

• Usage information collected automatically, such as IP address, browser type, device information, pages visited, referral sources, and timestamps

• Communications preferences, including requests to receive updates or other communications

Please do not submit clinical or sensitive health information through website contact forms or email. Use the secure client portal for sensitive communications. Email and SMS communications are not secure and are not monitored continuously. If you are experiencing an emergency, call 911 or go to the nearest emergency room.

How We Use Information

We may use information collected through the website to:

• Provide, maintain, secure, and improve the website

• Respond to inquiries and appointment requests

• Communicate with prospective clients regarding services

• Conduct basic website analytics and performance monitoring

• Comply with legal obligations

• Protect our rights, safety, and property

Cookies, Analytics, and Advertising

We do not sell personal information.

We do not use targeted advertising.

We do not place advertising pixels on our website.

Cookies and similar technologies may be used to support website functionality and basic analytics.

If analytics tools are used, they are configured to help evaluate website performance and are not intended to collect protected health information.

When We Share Information

We may share website-related information only with:

• Service providers who assist with website hosting, scheduling, email communications, analytics, or related business operations and who are contractually required to protect the information

• Government agencies, law enforcement, courts, or regulators when required by law

The public website is not intended for the transmission of protected health information (PHI). PHI handling is described in our HIPAA Notice of Privacy Practices.

Texas Privacy Rights

If you are a Texas resident, you may have the right to request access to, correction of, or deletion of certain personal information collected through the website, subject to applicable law.

To submit a privacy-related request, contact us at melissa@counselingsolutionstexas.com with the subject line "Privacy Request." We may need to verify your identity before processing your request.

Data Retention

Website-related information is retained only as long as reasonably necessary for the purposes described in this Privacy Policy and to comply with applicable legal obligations.

Retention of clinical records is governed separately by applicable Texas law and professional licensing requirements and is addressed in our HIPAA Notice of Privacy Practices.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through the website. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted personal information, please contact us so we can delete it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Their privacy policies apply when you visit those sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

Contact

Questions regarding this Privacy Policy or privacy-related requests may be directed to:

Melissa Hudson, PhD, LMFT-S
CSTX Behavioral Health, PLLC

Email: melissa@counselingsolutionstexas.com
Phone: 214-235-8175